This is an excerpt from our Annual Revenue Operations Report. To download your free copy of our whitepaper, visit our resource page.
Revenue Operations benefits everyone in the organisation, from department heads to entry-level new hires. RevOps Automated interviewed leaders in different areas to understand the key benefits that they have experienced.
Benefit from the transparency and accuracy of Revenue performance data across marketing, sales, and customer success. With better data insights, directors are able to predict future revenue performance. Accurate revenue attribution reporting also allows for directors to gain insights into where the organisation is performing well, as well as areas for improvement.
Benefit from accurate attribution of revenue to their efforts. With a centralised system, tracking the customer journey across all touchpoints allows marketing - who traditionally did not receive credit for sales - to get a percentage of the deal. With improved transparency of customer data, marketing can gain more insights into the customers interactions with sales and customer success, so that they are able to design and deliver contextually relevant marketing campaigns.
Benefit from Revenue Operations when aligned successfully with marketing and customer success. With marketing focusing on serving leads who are more likely to close, sales teams can save time focusing on qualified leads. Revenue Operations technology focuses on streamlining the quote to cash processes. CRM automation systems ensure that sales teams are spending less time on administrative tasks - giving them more time to sell.
Benefit from centrally held information about the customer. The customer success team is able to better understand the customer needs for better onboarding, which gets the customer off on the right foot. With effective tracking of upsells and cross-sell revenue, customer success teams are able to evidence the impact that they have on the overall revenue growth.
Benefit from revenue operations through online payment systems that are integrated with accounting software used on Revenue Operations can streamline the reconciliation process. By integrating accounting system events into the centralised customer relationship management system, accounts teams are able to automate invoices to the sales teams.
Benefit from Revenue Operations through SaaS and app integration with a centralized CRM like HubSpot. Product owners can communicate the progress of individual users automatically to marketing and sales. Such alignment of data is impactful in the B2B space.
Download the full whitepaper, or get in touch for advice from one of our revenue operations specialists.